What is covered?
This Warranty covers any defects in fabrics or workmanship, with the exceptions stated below -
This Warranty does not cover:
1) Accidental Tear or Damage
2) Fading or Discolouration caused by
(a) Exposure to sunlight
(b) Chemicals such as Ammonia, Laundry detergent, or Household Bleach
(c) Dry-cleaning or Laundry due to excessive heat or chemical treatment
This Warranty is VOID if clothing has been altered by another company or tailor
Refund & Exchange Policy:
No Refund & No Exchange after fabric(s) have been chosen by the client and cut by the tailor
How long does the warranty last?
This Warranty runs for one month (for defects in material) from the date of purchase
This Warranty runs for one year (for improper workmanship) subject to final evaluation by the company
The Company assures and guarantees the satisfaction of all hand-tailored bespoke clothing purchased
The Company further guarantees free alterations for one year to all hand-tailored clothing from the time of purchase
(Other limitations may apply especially due to the condition of the garment and excessive size change of the client)
How do alterations work?
For all items, we endeavour to ensure that every customer is satisfied with their bespoke purchase.
In the event that any alterations are required, please email us at firstname.lastname@example.org and we will make the necessary arrangements.